We currently accept debit card, credit card, and PayPal, but we highly recommend with direct card payment, which can save time for your purchase.
No, you may place an order as a guest. However, we highly recommend that you sign up for an account so you can track and review purchases from your account. You can also save your address and personal details which will allow for a smoother shopping experience next time.
Also, we have our reward points system, every $1 you spent can earn 1 point, when you reached 100 points, you can redeem it for $3. You can see your points in my account section, redeem it when you want to.
When you placed an order with a credit card, make sure the CVC code and postal code is correct, also fill the Address line 2 with some information, it`s usually some number, and then place the order again.
You have to log in to my account to see the points you earned. Every $1 you spent can earn 1 point, when you reached 100 points, you can redeem it with $3;
It`s possible when you have ever placed order on our site, but you have to register first, then we can manually add points to your account;
If you already have an account and placed an order before, but haven`t seen points in my account, please contact us to add manually.
The shipping fee is free on all orders with Express Shipping, it will satisfy most customers, however, if you are urgent, we highly recommend Expedited Shipping, it will certainly meet your needs.
On the Log In page, click on the “Forgot password” link and we will email you instructions to reset your password.
Certainly you can! You are able to cancel your order with no penalty! But you must cancel your order before it ship out. If the item is already sent please use our easy return system to get a full refund.
Currently, we ship within United States of America, Canada, Japan, New Zealand, Singapore, South Korea, Hong Kong, Australia, Indonesia, Philippines, Macau, Taiwan, Thailand, Saudi Arabia, United Arab Emirates, Qatar, Mexico, Argentina, Colombia, Peru,UK, and countries within the European Union
We are growing rapidly and will add other countries soon. Please subscribe to our newsletter if you would like to receive updates.
Please make sure your email address is correct, we will send order tracking information only via this email, if you leave the incorrect email, please contact us immediately to change it.
We try our best to ship items as fast as we can. Please allow 2-3 days processing time for your order to ship out. Tracking numbers will be updated after your order has been SHIPPED. If you don’t have a tracking number after 7 business please email us at [email protected].
Delivery times vary as we do ship worldwide from different fulfillment centers based on your location. You can track your order on our site: Order Tracking
If you have misspelled or auto-filled in an incorrect address, please contact us as soon as possible. We are not responsible if the item had been shipped to the wrong place or if you can`t receive it.
No worries! We offer a 100% money back guarantee, if the product is defective or damaged, please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. We will provide free return and full refund service.
If you are still not satisfied, we give you 30 days to send it back to us for a full refund. If the product is correct and not damaged, you have to ship it back at your own expense, once we have received the product we will refund the full amount of your original purchase. Please Include all a name and order number on the returned parcels.
Please note: If your package is on the way, you must wait for it to arrive and return it before receiving a refund.
It`s very normal for any leather product, especially for the newly made bags, it doesn`t mean it`s low quality, the smell will disappear after used for some days.
We cooperate directly with factories, the true value far beyond its price, if you have better suggestions, please drop us an email to let us know.
Yes we do. Please contact us for more details, we have already cooperated with some merchants for these businesses.
